Some of the key ingredients of having those repeat customers is making sure to meet every need of those customers both new and repeat buyers of your service or products. What are some of those basic needs you have to meet?
Great Services! Every customer expects to receive the service they buy or receive to be the best for the amount of money they might spend. This applies to products you sell to them also. Everyone in any type of business should do their very best to meet the customer’s expectations of them or their company.
Quality for the Money! Customers expect the products they buy to be durable and long lasting. The products should live up to the customer’s expectation. This applies to a service you might sell to customers. They expect the service to be better than others so you as the one in business have to make sure your service excels above all others.
Thanking those Customers! Customers need to know that they’re appreciated for buying from your business or products. Everyone in business, large or small should make sure to follow this golden rule.
Fair Pricing! Customers in today’s economy are always looking for the best bargain for their dollars. It is important to provide that value for the customer but make sure that it provides a profit above the cost of maintaining the business that you’re operating.
Failure to follow the above four principles can lead to disastrous consequences! The business loses those dollars. There could be potential job losses from not meeting the desires that customers might expect from the business.
The business could lose its respect from others as well as its reputation! Word travels quickly about bad services or negative actions from a business. Don’t let this happen to you.
As always, you want to remember why you’re in business to start with and who keeps your business thriving. It is those customers! The new customer, the repeat customer or the returning customer!