Satisfied Customers

Money! Money! Money!
Money! Money! Money!

Nothing is quite as sweet in the Indie Publishing World than having happy readers. The great thing about them is if you please them once, they’re more inclined to buy another book from you in the future!
That’s the great thing about your customers. They show their love and loyalty to you when you please them. They also have this delightful manner of obtaining referral customers for you by emails and word of mouth.
To earn this repeat business from past readers, offer them more quality and value in any future books you write to publish. Earn that extra word of mouth and Internet referral business by doing the things that you have learned in the past.

If you know who some of your readers are, email them, phone them in person or just target an article on your website to them and ask them to tell their friends about you and your books. This is a great referral opportunity for you as a publisher to reach out to those readers that love what you do and ask them for a little tenderness.

Always treat your loyal readers with love, loyalty, devotion, consideration and professionalism. That will always keep them happy and satisfied. The more satisfied your reader’s stay, the more satisfied readers you’ll gain in the future.

Satisfied readers not only buy your books but they are one of your greatest allies in selling more books!
That is a powerful sentence written above! It deserves to be repeated again!
“Satisfied readers not only buy your books but they are one of your greatest allies in selling more books!” It runs a complete circle around their friends and right back to you in more books sales! Now how nifty is that?

You see the image above? Yes, my image with my money but used here for the pupose to drill into you a business sense to make sure you’re doing everything that you can to make those customers happy. Those customers being the ones that buy a product, service or book from you!

In the business environment, the only way to make it work is by top quality customer service. That goes into any type of business enviroment. Oh, but I’m only an author writing books someone might say. Think again! If you write to publish books online to sell, then you are a business. You’re also the manager and ceo of said business.

Not everyone knows who their readers or customers are that buy books from them. Yes you do! They leave reviews about your books, you may be talking to customers who buy your books on book forums. People that like you on FB or follow you on twitter might be some of your customers. They might be on a email sign-up form from your website.

Always find time to thank your customers for purchasing from you. In closing this article, here is a great way to thank them without lifting a finger. At the end of a book, Always leave a sentence or two explaining to them how grateful you are to them for purchasing one of your books.

You never know, they just might buy another one from you! Have a nice week.

BM

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